Refund & Return Policy

1. Policy Overview

Earth Club LLC ("Company," "we," "our," or "us") produces and sells fresh, cold-pressed juices and wellness products. Due to the perishable nature of our products and food safety regulations, we have adopted a strict no-refund policy.

By placing an order on earthclub.kitchen, you acknowledge and agree to this policy. We encourage you to carefully review your order before completing your purchase.

2. Why We Have This Policy

Our no-refund policy exists for the following important reasons:

• Perishable Products: Our cold-pressed juices are made fresh with no preservatives and have a limited shelf life of 3-5 days when refrigerated
• Food Safety: Once shipped, we cannot verify that products have been properly stored or handled, making them unsuitable for resale or consumption by others
• Made-to-Order: Products are freshly prepared specifically for your order
• Health Regulations: Food safety laws prohibit the return and resale of perishable items

3. No Refunds, Returns, or Exchanges

4. Order Cancellation

Orders cannot be cancelled once placed. Our production process begins immediately upon order confirmation to ensure freshness. Please review your order carefully before completing checkout.

5. Limited Exceptions

In rare circumstances, we may provide a credit, replacement, or refund at our sole discretion for:

5.1 Damaged in Transit

If your package arrives visibly damaged by the carrier (crushed box, leaking contents), you must:

• Document the damage with photos before opening the package
• Contact us within 24 hours of delivery at support@earthclub.kitchen
• Include your order number and photos in your email
• Retain all packaging materials for potential carrier inspection

5.2 Wrong Items Shipped

If we made an error and shipped incorrect products, contact us within 24 hours of delivery with:

• Your order number
• Description of the error
• Photos of products received

5.3 Non-Delivery

If tracking shows delivery but you did not receive your package, contact us within 24 hours. We will work with the carrier to investigate. Note: If tracking confirms delivery to the correct address, we cannot be held responsible for theft or misplacement.

6. How to Report Issues

If you believe you qualify for an exception under Section 5, please contact us:

7. Resolution Process

If your claim is approved:

• We will respond within 2-3 business days
• At our discretion, we may offer: store credit, replacement products, or a partial/full refund
• Refunds, if approved, will be issued to the original payment method within 5-10 business days
• Our decision is final and not subject to appeal

8. Subscription Orders

For subscription customers:

• You may cancel future subscription orders at any time before the next billing date
• Cancellation must be done through your account settings or by contacting us
• Current and past subscription orders are not eligible for refunds
• Orders already in production or shipped cannot be cancelled

9. Gift Cards & Promotional Credits

• Gift cards and promotional credits are non-refundable
• Gift cards do not expire
• Lost or stolen gift cards cannot be replaced
• Gift cards cannot be exchanged for cash

10. Chargebacks

We take chargebacks seriously. If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to:

• Contest the chargeback with documentation of your purchase and our policies
• Suspend or terminate your account
• Pursue collection of any amounts owed
• Take legal action if necessary

Please contact us first if you have any concerns about your order.

11. Product Quality

We are committed to delivering high-quality products. To ensure the best experience:

• Refrigerate products immediately upon receipt
• Consume within the expiration date on the bottle
• Shake well before drinking (separation is natural)
• Review ingredient lists for potential allergens before purchase

12. Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws. For New York residents, nothing in this policy limits your rights under New York consumer protection statutes.

If you believe your consumer rights have been violated, you may file a complaint with:

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will apply to that order.

14. Contact Us

For questions about this Refund Policy, please contact us: